Privacy Policy
Last Updated: May 2026
This Privacy Policy explains how Doran Auto Parts, operated by DORAN MECHANICAL LIMITED, collects, uses, stores, shares, and protects personal information when customers use doranautoparts.com, contact us, place an order, create an account, request a quote, arrange delivery, submit a return, or make a warranty claim.
Trading Name: Doran Auto Parts
Legal Company Name: DORAN MECHANICAL LIMITED
Company Number: 15042250
Registered Office: The Stables, Middle Halsway, Crowcombe, Somerset, United Kingdom, TA4 4BA
Email: info@doranautoparts.com
Phone: +44 77 3725 3346
For the purposes of data protection law, DORAN MECHANICAL LIMITED is the data controller for personal information collected through this website and related customer services.
What this means:
DORAN MECHANICAL LIMITED decides why customer personal data is collected and how it is used. Doran Auto Parts is the trading name used for the auto parts business.
1. About This Privacy Policy
This policy applies when you visit our website, browse products, contact us, create an account, place an order, request support, request a return, make a warranty claim, subscribe to marketing, or communicate with us by email, phone, forms, WhatsApp, or other business contact channels.
This policy explains what information we collect, why we collect it, how we use it, who we may share it with, how long we keep it, and what rights you have.
What this means:
This page tells customers how their personal information is handled before, during, and after an order. It also covers support, delivery, refunds, warranty claims, and marketing communication.
2. Personal Information We Collect
We may collect personal information that you give to us directly.
This may include your name, email address, phone number, billing address, delivery address, company name, vehicle details, order details, account login details, support messages, product enquiries, return requests, warranty claim information, photos, videos, mechanic reports, payment confirmation, and communication records.
For vehicle part matching, we may also collect vehicle-related information such as vehicle make, model, year, registration number, VIN or chassis number, engine code, gearbox code, part number, and photos of the old part.
What this means:
We collect the information needed to identify the customer, confirm the correct part, process the order, arrange delivery, and provide support. For auto parts, vehicle details are often needed because parts can vary by model, year, engine code, and market version.
3. Information Collected Automatically
When you visit the website, some technical information may be collected automatically.
This may include IP address, browser type, device type, operating system, pages visited, time spent on pages, referring website, approximate location, website errors, cart activity, and security logs.
This information may be collected through cookies, server logs, analytics tools, security tools, and similar technologies.
What this means:
This helps us understand how the website is used, fix errors, improve performance, prevent fraud, and protect the website from abuse.
4. Payment Information
When you place an order, payment may be processed by approved third-party payment providers such as card processors, PayPal, bank providers, or other secure payment services.
We may receive payment status, transaction reference, payment method type, billing details, fraud-check information, and confirmation that payment was successful or failed.
We do not intentionally store full card numbers or full card security codes on our website. Full card details should be handled by secure payment providers.
What this means:
Payment providers handle sensitive payment processing. We use payment information to confirm orders, prevent fraud, process refunds, and keep business records.
5. How We Use Personal Information
We use personal information to operate the website, respond to enquiries, check part compatibility, process orders, take payment, issue invoices, arrange delivery, manage customer accounts, handle returns, process refunds, investigate damaged goods, review warranty claims, prevent fraud, improve the website, and meet legal or accounting duties.
We may also use customer contact details to send order updates, delivery updates, support responses, return instructions, refund updates, and warranty information.
What this means:
Most data use is connected to completing the sale and supporting the customer. Without this information, we may not be able to confirm the correct part, deliver the order, or handle after-sales support.
6. Lawful Basis for Using Personal Information
We use personal information only where we have a lawful reason to do so.
The main lawful bases we may rely on are:
Contract: when we need to process an order, provide a quote, arrange delivery, manage returns, issue refunds, or provide customer support.
Legal obligation: when we need to keep invoices, tax records, accounting records, fraud records, or comply with legal requests.
Legitimate interests: when we need to run the business, improve the website, prevent fraud, secure the website, handle customer service, manage disputes, and protect our rights.
Consent: when we use optional marketing cookies, send marketing emails where consent is required, or use optional tracking tools that need permission.
What this means:
We do not need customer consent for every use of data. Some data is needed to complete an order or comply with law. Consent is mainly used for optional marketing and non-essential cookies.
7. Order Processing and Customer Support
When you place an order or contact us about a part, we use your information to check availability, confirm compatibility, issue invoices, prepare dispatch, arrange courier services, and provide support.
For engines, gearboxes, electrical parts, and special-order items, we may use vehicle details to reduce the risk of sending the wrong part.
We may keep communication records so we can check what was agreed, what part was requested, what details were supplied, and what support was provided.
What this means:
This protects both the customer and the company. If there is a dispute about compatibility, order details, delivery, return, or warranty, we can review the records.
8. Delivery and Courier Use
We may share delivery details with couriers, freight companies, pallet networks, shipping agents, customs brokers, warehouse operators, or delivery partners.
This may include your name, delivery address, phone number, email address, order reference, item details, parcel or pallet size, tracking information, customs paperwork, and delivery instructions.
What this means:
Couriers and shipping partners need customer and delivery information to move the item. For international orders, customs or shipping agents may also need invoice and destination details.
9. International Orders and Customs
For international orders, we may use customer information to prepare invoices, export documents, shipping labels, customs details, and delivery records.
Customs authorities, shipping companies, customs brokers, port handlers, and destination-country agents may receive information needed to process the shipment.
What this means:
International shipping may require more information than local UK delivery. Customs authorities may require buyer details, invoice details, product description, value, and shipment information.
10. Returns, Refunds, and Warranty Claims
When you request a return, refund, exchange, or warranty claim, we may collect and use order details, delivery records, photos, videos, mechanic reports, diagnostic information, installation details, fault descriptions, and communication history.
We use this information to check the claim, verify the item, confirm whether the item is faulty, incorrect, damaged, or not as described, and decide the correct remedy.
What this means:
For vehicle parts, especially engines, gearboxes, and electrical parts, photos and reports may be needed to confirm what happened. This helps prevent false claims, wrong-part returns, and disputes.
11. Fraud Prevention and Website Security
We may use personal information, technical information, payment references, IP addresses, device information, order patterns, and delivery details to prevent fraud, fake orders, payment abuse, chargeback abuse, account misuse, and unauthorised access.
We may also use security tools to monitor suspicious website activity, spam, malware attempts, bot activity, failed login attempts, and attacks on the website.
What this means:
Fraud prevention protects customers, the website, payment providers, and the business. Suspicious orders may be delayed, cancelled, or checked before dispatch.
12. Marketing Communications
We may send marketing messages only where allowed by law. This may include product updates, offers, restock notices, or relevant auto parts information.
Customers can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at:
We will still send non-marketing messages where needed. This includes order confirmations, delivery updates, refund updates, warranty messages, and important account or service notices.
What this means:
Marketing can be stopped. Order and service messages may still be sent because they are needed to complete or support a purchase.
13. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, analytics tools, advertising tools, security tools, and similar technologies.
Cookies may be used to keep the website working, remember cart items, support login sessions, improve security, measure website traffic, understand product interest, and support marketing.
Some cookies are needed for the website to work. Other cookies, such as analytics or advertising cookies, may require consent.
What this means:
The website should use a clear cookie notice or cookie banner where needed. Non-essential cookies should not be hidden only inside this Privacy Policy.
14. Types of Cookies We May Use
Strictly necessary cookies help the website work. These may support checkout, cart functions, login sessions, security, and fraud prevention.
Analytics cookies help us understand how visitors use the website, which pages are visited, and where problems occur.
Marketing cookies may help show relevant adverts, measure advertising performance, or understand customer interest.
Preference cookies may remember choices such as language, region, or display settings.
What this means:
Not all cookies are the same. Some are needed for the site to work, while others help with analytics or marketing and may need consent.
15. Managing Cookies
You can manage cookies through your browser settings. You may also be able to manage cookies through our website cookie banner or cookie settings tool where available.
If you block all cookies, some parts of the website may not work properly. Checkout, account login, saved cart, security checks, or payment functions may be affected.
What this means:
Customers can control many cookie settings, but blocking all cookies may break useful website features.
16. Who We Share Personal Information With
We may share personal information with trusted third parties where needed to operate the business.
This may include:
Payment providers
Couriers and shipping companies
Warehouse and fulfilment partners
Customs brokers
IT and hosting providers
Website security providers
Email and communication providers
Accounting and bookkeeping providers
Legal advisers
Fraud prevention services
Analytics and marketing providers
Regulators, courts, or law enforcement where required
We only share information that is needed for the relevant purpose.
What this means:
Customer data is not kept only inside the website. Some trusted service providers need certain information to process payment, deliver orders, host the website, provide support, or comply with law.
17. Third-Party Websites and Services
The website may contain links to third-party websites, payment pages, courier tracking pages, social media pages, finance providers, review platforms, or manufacturer websites.
Those third-party websites have their own privacy policies and terms.
We are not responsible for the privacy practices of websites we do not control.
What this means:
When you leave doranautoparts.com, the other website’s privacy rules may apply.
18. How Long We Keep Personal Information
We keep personal information only for as long as needed for the purpose it was collected, including order processing, delivery, returns, warranty, tax records, accounting records, legal duties, fraud prevention, and dispute handling.
Order records, invoices, tax records, and accounting records may be kept for the period required by law.
Customer support records, return records, warranty records, and dispute records may be kept for as long as needed to handle the issue and protect legal rights.
Marketing data may be kept until the customer unsubscribes or the data is no longer needed.
What this means:
We do not keep data forever without a reason. Some records must be kept for business, tax, legal, warranty, or dispute reasons.
19. How We Protect Personal Information
We use reasonable security measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include secure hosting, SSL encryption, restricted account access, password protection, payment provider security, malware checks, security plugins, backups, and staff access controls.
No website, email system, or online service can be guaranteed to be completely secure.
What this means:
We take security seriously, but no online system is risk-free. Customers should also protect their login details and avoid sending sensitive payment details by email or chat.
20. Customer Accounts
If you create an account, we may store your account details, name, email address, billing address, delivery address, order history, saved details, and account preferences.
You are responsible for keeping your account login details safe.
You should not share your password with others. If you believe your account has been accessed without permission, contact us immediately.
What this means:
Customer account information helps you manage orders and details. Account access should remain private.
21. Children’s Privacy
This website is intended for customers who are old enough to buy vehicle parts or enter into a legal transaction.
We do not knowingly collect personal information from children for marketing or sales purposes.
If we learn that a child has provided personal information without proper permission, we may delete it where appropriate.
What this means:
Doran Auto Parts is an auto parts website, not a website directed at children.
22. Your Data Protection Rights
Depending on the situation, you may have rights over your personal information.
These rights may include the right to access your personal data, correct inaccurate data, request deletion, restrict processing, object to processing, request data portability, and withdraw consent where consent is the lawful basis.
You may also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information is handled.
What this means:
Customers can ask what personal data is held, ask for errors to be corrected, object to some uses, or ask for deletion in certain cases. Some requests may not apply where data must be kept for legal, tax, fraud, warranty, or dispute reasons.
23. Accessing Your Personal Information
You may request a copy of the personal information we hold about you.
To make a request, contact:
We may need to verify your identity before providing information.
What this means:
We should only give personal information to the correct person. Identity checks help prevent unauthorised disclosure.
24. Correcting Your Personal Information
If your personal information is wrong or incomplete, you may ask us to correct it.
This may include your name, email address, phone number, billing address, delivery address, or account details.
What this means:
Correct information helps prevent delivery errors, invoice mistakes, failed support communication, and account issues.
25. Deleting Your Personal Information
You may ask us to delete your personal information in certain circumstances.
We may not be able to delete information that we need to keep for legal, tax, accounting, warranty, fraud prevention, dispute, or order-record reasons.
What this means:
Deletion is not always immediate or complete. For example, we may still need to keep invoices, delivery records, or warranty records after an order.
26. Objecting to Processing
You may object to certain uses of your personal information, especially where we rely on legitimate interests or use data for direct marketing.
If you object to direct marketing, we will stop sending marketing messages.
What this means:
Customers can stop marketing. Some business processing may still continue where there is a valid legal or operational reason.
27. Withdrawing Consent
Where we rely on your consent, you may withdraw that consent at any time.
This may apply to marketing emails, optional cookies, or optional tracking tools.
Withdrawing consent does not affect processing that happened before consent was withdrawn.
What this means:
Consent-based activity can be stopped, but it does not undo lawful processing that already took place.
28. International Data Transfers
Some service providers may process data outside the United Kingdom. This may happen where we use international payment providers, cloud hosting, email systems, analytics tools, marketing tools, couriers, or shipping services.
Where required, we use appropriate safeguards for international data transfers.
What this means:
Some digital tools and delivery services may operate across countries. Where data leaves the UK, it should still be protected by suitable safeguards.
29. Complaints
If you have concerns about how we handle your personal information, contact us first at:
You also have the right to complain to the UK Information Commissioner’s Office.
What this means:
Customers should first contact Doran Auto Parts so the issue can be reviewed. If the issue is not resolved, the customer may contact the UK data protection regulator.
30. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new “Last Updated” date.
If the change is important, we may provide a website notice or contact customers where appropriate.
What this means:
Privacy practices may change as the website, business, payment options, courier services, or legal duties change.
31. Final Contact Information
For questions about this Privacy Policy, data requests, correction requests, deletion requests, marketing opt-outs, account privacy, or complaints, contact:
Doran Auto Parts
Operated by DORAN MECHANICAL LIMITED
Company Number: 15042250
Registered Office: The Stables, Middle Halsway, Crowcombe, Somerset, United Kingdom, TA4 4BA
Email: info@doranautoparts.com
Phone: +44 77 3725 3346