Terms of Use
Last Updated: May 2026
These Terms of Use apply to your use of doranautoparts.com and any purchase, enquiry, order, account, product listing, quote, message, or service made through this website.
This website is operated by Doran Auto Parts, a trading name of DORAN MECHANICAL LIMITED, a private limited company registered in England and Wales.
Legal Company Name: DORAN MECHANICAL LIMITED
Trading Name: Doran Auto Parts
Company Number: 15042250
Registered Office: The Stables, Middle Halsway, Crowcombe, Somerset, United Kingdom, TA4 4BA
Email: info@doranautoparts.com
Phone: +44 77 3725 3346
By using this website, you agree to these Terms of Use. If you do not agree with these terms, you should stop using the website.
1. About This Website
Doran Auto Parts operates this website to display vehicle parts, receive enquiries, provide product information, process orders, and support customers looking for used and replacement auto parts.
The website may include engines, gearboxes, electrical parts, body parts, suspension parts, brake parts, interior parts, exterior parts, performance parts, and other automotive components.
Most parts sold through this website are used parts unless clearly stated otherwise.
What this means:
This website is not only an information page. It is also used for product enquiries, order handling, customer support, and sales. When you use the site or place an order, these terms apply to that activity.
2. Company Information
Doran Auto Parts is operated by DORAN MECHANICAL LIMITED, a company registered in England and Wales.
Official company details are:
Company Name: DORAN MECHANICAL LIMITED
Company Number: 15042250
Company Type: Private company limited by shares
Registered Office: The Stables, Middle Halsway, Crowcombe, Somerset, United Kingdom, TA4 4BA
Trading Name: Doran Auto Parts
Our registered office is used for official company records and correspondence. Product storage, inspection, packing, collection, and dispatch may take place from a separate warehouse or operating address.
Customer visits, product inspections, and collections are available by appointment only.
What this means:
The legal seller should be clear to every buyer. All official invoices, order documents, and formal communication should use DORAN MECHANICAL LIMITED as the company behind Doran Auto Parts.
3. Contact Information
For general enquiries, order support, returns, refunds, product checks, warranty claims, or website issues, contact us using:
Email: info@doranautoparts.com
Phone: +44 77 3725 3346
Customers should use the same email for order support, refund requests, return requests, and warranty claims unless we provide a different contact method in writing.
What this means:
This avoids confusion. The website should not show old support emails, old phone numbers, public admin emails, or private account details.
4. Acceptance of These Terms
By accessing this website, browsing products, submitting an enquiry, creating an account, placing an order, contacting us through the website, or using any website feature, you agree to these Terms of Use.
These terms form part of the agreement between you and Doran Auto Parts when you use this website or buy from us.
What this means:
Once you use the site or place an order, these rules apply. They explain what the buyer can expect and what Doran Auto Parts can expect from the buyer.
5. Who May Use This Website
You may use this website if you are legally able to enter into a contract.
If you are using the website on behalf of a business, garage, workshop, exporter, reseller, or other organisation, you confirm that you have authority to act for that organisation.
You must not use this website for fraud, false orders, fake enquiries, unauthorised access, data scraping, or any illegal activity.
What this means:
Private customers and business customers may use the website. Anyone placing an order for a company must have permission to do so.
6. Website Content
The content on this website is provided for general information, product display, customer support, and order handling.
We aim to keep product information accurate, but vehicle parts can vary by model, year, trim, engine code, gearbox code, wiring type, chassis number, market version, and part number.
Product photos, descriptions, stock status, prices, delivery estimates, and compatibility notes may be updated from time to time.
What this means:
A part may look correct but still not fit your vehicle. Buyers should check compatibility before ordering, especially for engines, gearboxes, electrical parts, modules, sensors, body panels, and coded parts.
7. Product Information and Compatibility
Buyers are responsible for providing correct vehicle details before placing an order.
This may include:
Vehicle make
Vehicle model
Year of manufacture
Registration number
VIN or chassis number
Engine code
Gearbox code
Part number
Photos of the old part
Photos of plugs, labels, brackets, or connectors
Doran Auto Parts may assist with compatibility checks, but the buyer remains responsible for giving correct and complete information.
What this means:
If the buyer gives wrong vehicle details and orders the wrong part, the return may be treated as a non-fault return. If Doran Auto Parts supplies a part that is incorrect against the confirmed order details, we will review the case under our Returns and Refunds Policy.
8. Used Parts Condition
Unless clearly stated as new, parts sold through this website are used vehicle parts.
Used parts may show marks, scratches, wear, oil residue, stains, small dents, surface rust, cosmetic damage, missing non-essential trim, faded labels, or other signs of previous use.
These signs do not always affect the function of the part.
What this means:
A used engine, gearbox, bumper, mirror, light, or body panel may not look new. Buyers should read the description, inspect photos, and ask for more information before buying.
9. Product Availability
Product availability may change without notice.
Some parts are held in stock. Some parts may be sourced from donor vehicles, partner yards, dismantlers, suppliers, or operating facilities after a customer enquiry.
An order is not fully accepted until we confirm availability, price, delivery option, and payment.
What this means:
A product appearing on the website does not always mean it is immediately available for dispatch. We may cancel or refund an order if the item is unavailable, incorrectly listed, damaged, or wrongly priced.
10. Pricing
Prices shown on the website may change from time to time.
Prices may vary based on condition, mileage, donor vehicle, rarity, shipping location, exchange rate, courier cost, pallet cost, customs paperwork, or supplier price changes.
If a pricing error is found before dispatch, we may contact the buyer to confirm the correct price or cancel the order and issue a refund.
What this means:
Doran Auto Parts should not dispatch an item under an obvious pricing mistake. Buyers should confirm pricing for engines, gearboxes, heavy parts, rare parts, and international orders before payment.
11. Orders and Order Acceptance
When you place an order, you are making an offer to buy the item.
We may accept or reject an order depending on stock, price accuracy, compatibility concerns, payment status, delivery restrictions, suspected fraud, or product condition.
An order is accepted when we confirm it in writing or dispatch the item.
What this means:
An automatic website receipt does not always mean the order is finally accepted. Final acceptance happens when we confirm the order or dispatch it.
12. Payment
Payment methods may include debit card, credit card, PayPal, bank transfer, or other approved payment options shown at checkout or confirmed in writing.
Payment must be made through official Doran Auto Parts payment channels.
Do not send payment to a private account, personal account, unrelated company, unknown agent, cryptocurrency wallet, Western Union account, or third-party account unless it has been formally confirmed in writing by DORAN MECHANICAL LIMITED.
What this means:
Buyers should protect themselves by paying only through official channels. Doran Auto Parts should issue invoices and order confirmations under DORAN MECHANICAL LIMITED.
13. Fraud Checks and Security
We may carry out checks to prevent fraud, payment abuse, fake orders, stolen card use, chargeback abuse, false claims, or suspicious activity.
We may cancel or hold an order if payment details, delivery details, buyer information, or order behaviour appears suspicious.
What this means:
This protects the buyer, the company, and payment providers from fraud. If an order is held for verification, we may request extra information before dispatch.
14. Delivery and Dispatch
Delivery options depend on the item, size, weight, value, destination, and courier availability.
Small items may be sent by courier. Heavy items such as engines, gearboxes, axles, large body panels, and mechanical units may require pallet delivery or specialist transport.
Delivery times are estimates. Delays may happen due to courier issues, customs checks, weather, public holidays, incorrect addresses, failed delivery attempts, port delays, or stock handling.
What this means:
Delivery dates are not guaranteed unless agreed in writing. Heavy or international shipments may take longer than small parcel deliveries.
15. International Orders
Doran Auto Parts supports international buyers looking for UK-sourced vehicle parts.
For international orders, we provide order invoices and relevant dispatch documents needed for shipment.
Customs duties, import taxes, clearance fees, destination-country charges, port fees, storage fees, inspection fees, and local delivery charges are the buyer’s responsibility unless agreed otherwise in writing before dispatch.
International buyers must confirm that the item can legally be imported into their country before ordering.
What this means:
We can help with dispatch documents, but the buyer must understand import rules in their own country. Customs charges are not controlled by Doran Auto Parts unless specifically included in the agreed shipping terms.
16. Failed Delivery, Wrong Address, or Refused Delivery
The buyer must provide a correct delivery address, contact name, phone number, and delivery instructions where needed.
If delivery fails because the buyer gave a wrong address, missed courier contact, refused delivery, failed to pay customs charges, or failed to collect the item, extra charges may apply.
If the courier returns the item to us, return shipping, storage, redelivery, and handling costs may be deducted from any refund where allowed.
What this means:
Buyers should provide correct delivery details and stay reachable. This is especially important for pallet deliveries and international orders.
17. Cancellations
Buyers may request cancellation before dispatch.
If the item has not been packed, collected, specially sourced, prepared, or dispatched, we may cancel the order and refund the buyer.
If the item has already been dispatched, the return process will apply.
Custom-sourced, buyer-specific, modified, or special-order items may not be cancellable once sourcing or preparation has started, except where required by law.
What this means:
A buyer can request cancellation early. Once the item has moved into dispatch or sourcing, cancellation may no longer be simple.
18. Returns and Refunds
Returns and refunds are handled under our separate Refund and Returns Policy.
For eligible online orders, buyers may usually notify us within 14 days of receiving the item that they wish to cancel, then return the item within another 14 days.
Approved refunds are normally processed within 14 days after we receive the returned item or accepted proof of return.
What this means:
The old wording saying refunds take 30 to 90 days should not be used. Refund timelines should be clear, fair, and aligned with UK online-selling rules.
19. Faulty, Incorrect, or Not-as-Described Goods
If an item is faulty, incorrect, or not as described, the buyer should contact us as soon as possible.
The buyer should provide the order number, photos, video, part details, mechanic report, diagnostic report, or other evidence where relevant.
The buyer should not fit, continue using, dismantle, repair, modify, code, or programme the part after identifying an issue unless instructed by us.
Goods sold to consumers must be satisfactory quality, fit for purpose, and as described. (Legislation.gov.uk)
What this means:
If there is a real fault or the item does not match the description, the buyer has rights. But the buyer must report the issue properly and avoid actions that make the fault harder to inspect.
20. Engines, Gearboxes, and Major Mechanical Parts
Engines, gearboxes, turbochargers, transfer boxes, differentials, and other major mechanical parts must be fitted by a qualified mechanic or professional workshop.
Before fitting, the installer must check compatibility and compare the supplied part with the original unit.
Service parts should be replaced where required. This may include oil, oil filter, coolant, thermostat, water pump, timing belt, timing chain kit, spark plugs, glow plugs, auxiliary belts, seals, filters, and other parts recommended for the engine type.
What this means:
Many engine and gearbox failures happen because of wrong fitting, old fluids, blocked cooling systems, wrong timing setup, contaminated oil coolers, or failure to replace service parts. Warranty may be affected if the part is fitted incorrectly.
21. Electrical Parts, ECUs, and Control Modules
Electrical parts must be checked carefully before fitting.
This includes ECUs, control modules, sensors, switches, instrument clusters, fuse boxes, alternators, starter motors, and coded parts.
Electrical parts can be damaged by wrong wiring, voltage faults, water damage, incorrect coding, wrong diagnosis, or existing vehicle faults.
What this means:
An electrical part should not be fitted by guesswork. If the buyer’s vehicle has an unresolved electrical fault, it may damage the replacement part.
22. Warranty
Warranty terms depend on the item supplied and will be stated on the product page, invoice, or written order confirmation where applicable.
Warranty may not cover damage caused by incorrect fitting, wrong oil, overheating, oil starvation, wrong coolant, misuse, modification, racing, commercial misuse, wrong coding, wiring faults, accident damage, lack of maintenance, or dismantling without approval.
Warranty covers the supplied part only unless agreed in writing.
Warranty does not normally cover labour charges, fitting costs, recovery costs, diagnosis fees, vehicle hire, storage charges, loss of income, customs fees, or indirect losses unless required by law or agreed in writing.
What this means:
The warranty is not a full vehicle repair guarantee. It covers the part supplied, under the written conditions.
23. User Accounts
Customers may be able to create an account on the website to view orders, manage addresses, save details, or use other account features.
Users are responsible for keeping login details secure.
You must not share your account with unauthorised people or use another person’s account without permission.
What this means:
Customer account areas should be private. Public pages should not show admin emails, dashboard links, edit profile links, private order pages, or logout links to visitors.
24. Website Use Rules
You must not misuse this website.
You must not:
Attempt unauthorised access
Scrape or copy website data without permission
Upload harmful files or malware
Interfere with website security
Place fake orders
Use false buyer details
Copy product listings for fraudulent use
Use the website for illegal activity
What this means:
The website is for genuine product browsing, enquiries, orders, and support. Abuse of the site may lead to account closure, order cancellation, or legal action.
25. Intellectual Property
Website content, logos, product text, graphics, images, layouts, icons, branding, and written material belong to Doran Auto Parts, DORAN MECHANICAL LIMITED, suppliers, manufacturers, or licensed rights holders where applicable.
You may view and use the website for personal or business purchasing purposes.
You must not copy, reproduce, resell, republish, or misuse website content without permission.
What this means:
Customers can browse and buy from the website. They cannot copy the website content or use it to create fake listings, clone pages, or misleading adverts.
26. Third-Party Links
The website may include links to third-party websites, courier services, payment providers, finance providers, manufacturers, social media platforms, or other external pages.
We are not responsible for the content, security, policies, or accuracy of third-party websites.
What this means:
If you leave doranautoparts.com and visit another website, that other website’s terms and privacy rules may apply.
27. Website Availability
We aim to keep the website available and working correctly, but we do not guarantee uninterrupted access.
The website may be unavailable due to maintenance, hosting issues, technical faults, updates, security checks, or matters outside our control.
What this means:
Website downtime does not automatically create a claim against Doran Auto Parts. Customers can still contact us by email or phone for support.
28. Errors on the Website
We may correct errors on the website at any time.
This includes errors in pricing, stock status, spelling, product descriptions, photos, specifications, delivery information, contact details, or policy text.
If an error affects an order, we may contact the buyer to correct the issue, cancel the order, refund the payment, or agree a different solution.
What this means:
A website mistake does not force the company to complete an incorrect sale, especially where the price, stock, or product information is clearly wrong.
29. Limitation of Liability
Doran Auto Parts is responsible for supplying goods in line with applicable law.
To the fullest extent permitted by law, we are not responsible for indirect losses such as loss of income, loss of profit, vehicle hire, recovery costs, storage costs, labour charges, fitting costs, missed business, or other consequential losses unless agreed in writing or required by law.
Nothing in these terms limits liability where it would be unlawful to do so.
What this means:
If there is a valid issue with a part, the normal remedy relates to the part supplied. Extra costs outside the part itself are not automatically covered.
30. Privacy and Data
We collect and use customer information to process orders, answer enquiries, arrange delivery, handle payments, manage accounts, prevent fraud, and provide support.
Personal data is handled under our Privacy Policy.
Payment information may be processed by third-party payment providers. We do not intentionally store full payment card details on our website unless a payment provider feature allows secure tokenised storage.
What this means:
Customer data is used for order and support purposes. Buyers should read the Privacy Policy for full details.
31. Reviews and User Content
Customers may be able to leave reviews, comments, messages, photos, or other content on the website.
User content must be truthful, lawful, and based on genuine experience.
We may remove content that is false, abusive, offensive, unlawful, spam, copied, misleading, or unrelated to Doran Auto Parts.
What this means:
Reviews should come from real customers and real transactions. Fake-looking, copied, or unrelated reviews should not appear on the site.
32. Trade and Business Buyers
Some buyers may purchase as garages, mechanics, workshops, exporters, resellers, companies, or trade customers.
Trade and business buyers should inspect goods promptly after delivery and report issues quickly.
Different terms may apply to trade purchases, especially where goods are bought for resale, repair work, export, or commercial use.
What this means:
Private consumer rights and business buyer terms may not always be the same. Trade buyers should check invoice terms and written order terms.
33. Suspension or Termination of Access
We may suspend or close an account, cancel access, refuse orders, or block website use if a user breaches these terms.
This may apply where there is suspected fraud, abuse, false information, payment disputes, chargeback abuse, harassment, website misuse, or illegal activity.
What this means:
The company can protect the website and business from harmful users or suspicious activity.
34. Changes to These Terms
We may update these Terms of Use from time to time.
The version published on the website at the time of order will normally apply to that order unless a later version is required by law or gives the buyer better protection.
What this means:
Terms can change, but orders should normally be handled under the terms that applied when the order was placed.
35. Governing Law
These Terms of Use are governed by the laws of England and Wales.
Disputes will be handled under the jurisdiction of the courts of England and Wales, unless consumer protection law gives the buyer the right to bring a claim in another applicable jurisdiction.
What this means:
The old Scottish law and Edinburgh arbitration wording should be removed because the corrected company is registered in England and Wales.
36. Final Contact Information
For questions about these Terms of Use, orders, returns, refunds, warranty claims, or product enquiries, contact:
Doran Auto Parts
Operated by DORAN MECHANICAL LIMITED
Company Number: 15042250
Email: info@doranautoparts.com
Phone: +44 77 3725 3346