Refund and Returns Policy
Last Updated: May 2026
This Refund and Returns Policy applies to purchases made from Doran Auto Parts, operated by DORAN MECHANICAL LIMITED, a private limited company registered in England and Wales with company number 15042250.
Trading Name: Doran Auto Parts
Legal Company Name: DORAN MECHANICAL LIMITED
Company Number: 15042250
Email: info@doranautoparts.com
Phone: +44 77 3725 3346
This policy explains how we handle cancellations, returns, refunds, exchanges, damaged goods, faulty parts, warranty claims, used parts, engines, gearboxes, electrical parts, and international orders.
Nothing in this policy removes or limits any legal rights a customer may have.
1. About This Policy
Doran Auto Parts supplies used, inspected, and tested vehicle parts to customers in the United Kingdom and overseas. These parts may include engines, gearboxes, electrical components, body panels, suspension parts, brake parts, interior parts, exterior parts, and other vehicle replacement parts.
This policy exists so that buyers understand how returns and refunds are handled before placing an order. Used vehicle parts are different from new retail goods because they may already have marks, wear, stains, small dents, surface rust, or other signs of previous use. These signs do not always mean the part is faulty.
We aim to describe each part clearly before sale. Customers can request extra photos, part numbers, engine codes, serial markings, compatibility checks, delivery information, and warranty details before payment.
2. Buyer Responsibility Before Ordering
Vehicle parts can vary between models, years, engines, gearboxes, trim levels, chassis numbers, wiring types, and market versions. A part may look similar but still be wrong for a specific vehicle.
Before placing an order, the buyer should provide accurate vehicle details. This may include the vehicle make, model, year, registration number, VIN, engine code, gearbox code, part number, and clear photos of the old part.
Doran Auto Parts may help check compatibility, but the buyer remains responsible for providing correct information. If the wrong part is ordered because the buyer supplied incorrect or incomplete details, the return may be treated as a non-fault return.
This section protects both sides. It helps the buyer avoid ordering the wrong part, and it helps us confirm the correct item before dispatch.
3. Product Condition
Most parts sold by Doran Auto Parts are used parts unless clearly stated as new.
Used parts may show signs of previous use. This can include scratches, marks, stains, oil residue, surface rust, cosmetic wear, faded labels, small dents, missing non-essential trim, or other age-related marks.
These signs are normal for many used auto parts and do not always affect performance. For example, a used engine may show oil marks on the casing, but that does not automatically mean the engine is defective. A used bumper may have scratches, but may still be suitable for repair or repainting.
Buyers should review the product description, photos, part numbers, and condition notes before ordering. If anything is unclear, the buyer should contact us before payment.
4. Cancellations Before Dispatch
A buyer may request to cancel an order before the item has been dispatched.
If the item has not been packed, collected by courier, specially sourced, prepared, or dispatched, we may cancel the order and issue a refund to the original payment method.
If the item has already been dispatched, the normal returns process will apply. This is because the item may already be in transit, and delivery or return costs may already have been incurred.
Custom-sourced, modified, or buyer-specific parts may not be cancellable once sourcing or preparation has started, except where the law gives the buyer a right to cancel.
5. Online Order Cancellation Rights
For eligible online orders, buyers may notify us within 14 days of receiving the item that they wish to cancel the order.
After notifying us, the buyer must return the item within 14 days.
The buyer does not need to give a reason for cancelling an eligible online order. The item must still be returned in the correct condition.
This cancellation right may not apply to some goods, such as custom-made parts, modified parts, special-order parts, fitted parts, damaged parts, used electrical items, or parts that are no longer in the condition supplied.
This section explains the buyer’s online cancellation right while also making clear that the item must come back in acceptable condition.
6. How to Request a Return
To request a return, contact us by email:
The return request should include the order number, buyer name, item purchased, delivery date, reason for return, and photos or video where relevant.
If the issue relates to damage, the buyer should include photos of the item, packaging, courier label, pallet or box, and the damaged area.
Returns should not be sent back without approval. Once the return request is reviewed, we will provide return instructions and the correct return address.
This process helps prevent lost returns, wrong return addresses, missing order details, and delays in refund processing.
7. Return Conditions
Returned items must be sent back in the same condition in which they were supplied.
The item must not be fitted, installed, opened, dismantled, programmed, painted, modified, damaged, tampered with, or used unless the return is due to a confirmed fault.
All supplied accessories, brackets, plugs, sensors, bolts, caps, labels, documents, packaging, and security markings must be returned with the item where applicable.
If an item is returned incomplete, damaged, altered, dismantled, or in a different condition from dispatch, we may refuse the return or reduce the refund amount.
This is important because used parts can lose value quickly once fitted, opened, damaged, or modified. For example, an electrical module that has been plugged into a faulty vehicle may no longer be resaleable.
8. Non-Returnable Items
Some items may not be returnable unless they are faulty, incorrect, or not as described.
This may apply to electrical parts, ECUs, control modules, sensors, coded parts, special-order parts, modified parts, and items sourced specifically for a buyer.
Electrical parts are sensitive. They can be damaged by wrong fitting, voltage faults, wiring faults, wrong programming, water damage, or vehicle faults. For that reason, electrical parts that have been fitted, opened, programmed, coded, or used may not be accepted for return unless a fault is confirmed.
Special-order parts are also treated differently because they may have been sourced specifically for one buyer. If the buyer later changes their mind, the part may not be easy to resell.
This does not affect the buyer’s legal rights if the item is faulty, incorrect, or not as described.
9. Faulty, Incorrect, or Not-as-Described Items
If an item is faulty, incorrect, or not as described, the buyer should contact us as soon as possible.
The buyer should explain the issue clearly and provide photos, video, mechanic notes, diagnostic reports, or other evidence where relevant.
The buyer should not continue using, fitting, dismantling, repairing, modifying, coding, or programming the item after identifying the problem. Doing so may make the issue harder to verify and may affect the return or warranty claim.
If we confirm that the item supplied was faulty, incorrect, or not as described, we will arrange a suitable remedy. This may include repair, replacement, exchange, refund, or return shipping support.
The remedy will depend on the item, the fault, the condition of the returned part, stock availability, and the nature of the issue.
10. Damaged Goods on Delivery
Buyers should inspect goods as soon as they are delivered.
If an item arrives damaged, the buyer should report the issue within 48 hours of delivery where possible. This helps us raise a courier or insurance claim quickly.
The buyer should send photos showing the outer packaging, courier label, pallet or box condition, full item, damaged area, and any loose or missing parts.
The buyer should keep the original packaging until the issue has been reviewed. Courier claims often require packaging evidence.
The buyer should not fit or use a damaged item before contacting us.
This section helps protect the buyer because delivery damage must be recorded quickly. It also helps us prove the damage to the courier.
11. Return Shipping Costs
For non-fault returns, the buyer is responsible for return shipping costs.
A non-fault return means the item was supplied correctly, but the buyer changed their mind, ordered the wrong item, no longer needs the part, or provided incorrect vehicle details.
For confirmed faulty, incorrect, or not-as-described items, Doran Auto Parts may cover reasonable return shipping costs or arrange collection.
Returned items must be packed safely. Heavy parts such as engines, gearboxes, axles, and large body panels must be returned using suitable pallet delivery or secure packaging.
Doran Auto Parts is not responsible for returned items lost or damaged because of poor packaging or unsuitable shipping arranged by the buyer.
This section explains who pays for return shipping and why safe packaging matters.
12. Engines, Gearboxes, and Major Mechanical Parts
Engines, gearboxes, turbochargers, transfer boxes, differentials, and other major mechanical parts must be fitted by a qualified mechanic or professional workshop.
Before fitting, the installer must compare the supplied part with the original part and confirm compatibility.
The installer should check the engine code, gearbox code, mounting points, plugs, sensors, oil condition, cooling system, timing components, fuel system, wiring, ECU requirements, and any coding requirements.
For used engines, service parts should be replaced before fitting where required. This may include oil, oil filter, coolant, thermostat, water pump, timing belt, timing chain kit, spark plugs, glow plugs, auxiliary belts, filters, seals, and other service parts recommended for the engine type.
This section matters because many engine and gearbox problems happen after poor installation, old contaminated fluids, blocked cooling systems, wrong timing setup, or failure to replace service parts.
13. Engine and Gearbox Warranty Conditions
Warranty on engines, gearboxes, and major mechanical parts depends on the specific item supplied and the written terms stated on the product page, invoice, or order confirmation.
Warranty may be refused if the damage is caused by wrong installation, oil starvation, overheating, wrong oil, wrong coolant, incorrect timing, incorrect wiring, wrong coding, contaminated oil cooler, failure to replace service parts, modification, tuning, motorsport use, commercial misuse, or dismantling without approval.
Warranty covers the supplied part only unless stated otherwise in writing.
Warranty does not cover labour costs, fitting costs, recovery costs, storage fees, diagnosis fees, vehicle hire, loss of earnings, customs charges, or other indirect costs unless agreed in writing or required by law.
This section makes clear that the part may be covered, but the buyer must fit and use it correctly.
14. Electrical Parts and Control Modules
Electrical parts require extra care because they can be affected by the vehicle’s wiring, battery condition, voltage, coding, programming, water damage, and other faults.
Electrical parts may include ECUs, control modules, sensors, switches, fuse boxes, instrument clusters, alternators, starter motors, and similar components.
Before fitting an electrical part, the buyer or mechanic should confirm that the original fault has been diagnosed correctly. Replacing an electrical part without fixing the underlying vehicle fault may damage the replacement part.
Electrical parts that have been fitted, opened, programmed, coded, damaged, or used may not be returnable unless they are confirmed faulty, incorrect, or not as described.
This section protects buyers from wasting money on wrongly diagnosed faults and protects the seller from damage caused by faulty vehicles.
15. Body Panels, Lights, and Exterior Parts
Used body panels, lights, bumpers, mirrors, grilles, trims, and exterior parts may have cosmetic marks from normal use.
Paint colour match is not guaranteed unless agreed in writing. Vehicle paint can fade over time, and the same paint code may look different depending on age, sunlight exposure, previous repairs, and panel condition.
Buyers should check side, shape, plugs, mounting points, lens condition, brackets, part number, and photos before purchase.
For fragile items such as lights and mirrors, the buyer should inspect the item immediately after delivery and report damage within 48 hours where possible.
This section explains that used exterior parts may need repair, polishing, repainting, or minor adjustment before fitting.
16. Inspection After Return
All returned items are inspected after they arrive.
We may check the item condition, serial number, security marks, part numbers, fitting marks, signs of use, signs of damage, missing components, packaging condition, and the reason for return.
If the return is approved, we will process the refund, replacement, exchange, or warranty remedy.
If the return is rejected, we will explain the reason. The item may be returned to the buyer at the buyer’s cost.
This inspection step prevents false claims, part swapping, damaged returns, and disputes over condition.
17. Refund Processing
Approved refunds are made to the original payment method unless another method is agreed.
For eligible cancelled or returned online orders, refunds will be processed within 14 days after we receive the returned item, or within 14 days after accepted proof of return is provided.
Bank, card, and payment-provider processing times may vary after the refund has been issued.
Refunds are not processed before the returned item is received and checked, unless we agree otherwise.
This section gives buyers a clear refund timeline and removes the old 30–90 day wording, which looked unsafe.
18. Delivery Charges and Refunds
For eligible online cancellations, standard outbound delivery charges may be refunded where required.
If the buyer selected a more expensive delivery option, such as express delivery, pallet upgrade, special courier, or international freight, only the standard delivery amount may be refundable where required.
Extra delivery charges, pallet upgrades, express shipping, international freight, customs duties, import taxes, clearance charges, destination fees, storage fees, and fitting costs are not refundable unless the return is caused by our error or required by law.
This section explains that the item price and standard delivery may be refundable, but extra shipping or destination costs may not be.
19. Restocking and Handling Fees
For non-fault returns, a reasonable restocking or handling fee may apply if the item requires inspection, cleaning, repacking, pallet handling, storage, or restocking.
The fee will depend on the condition of the item, missing parts, packaging condition, handling cost, and reason for return.
No restocking fee applies where the item is faulty, incorrect, or not as described.
This section is included because large auto parts can cost money to inspect, repack, move, and restock. It should not be used to punish buyers or avoid valid refunds.
20. Exchanges
Exchanges may be offered where a suitable replacement item is available.
If the same item is not available, we may offer an alternative part, store credit, or refund after agreement with the buyer.
If the buyer ordered the wrong part, the buyer may need to pay any price difference, return shipping cost, and new delivery cost before the replacement is dispatched.
If Doran Auto Parts supplied the wrong part, we will handle the replacement based on the issue and stock availability.
This section gives buyers a clear path when they need a replacement instead of a refund.
21. Warranty Claims
Warranty claims must be submitted by email to:
The buyer should include the order number, buyer name, product purchased, delivery date, fitting date, vehicle details, installer details, fault description, photos or video, diagnostic report, and proof of professional fitting where required.
We may request inspection of the item before approving a warranty claim.
The buyer should not dismantle, repair, replace, programme, modify, or continue using the part before receiving instructions from us. Doing so may affect the warranty claim.
This section explains what evidence is needed so warranty claims can be handled properly.
22. Warranty Exclusions
Warranty does not cover problems caused by incorrect fitting, wrong part selection, incorrect diagnosis, faults from another part of the vehicle, accident damage, misuse, neglect, wear and tear, lack of maintenance, wrong oil, wrong coolant, overheating, oil starvation, electrical surge, wiring faults, incorrect coding, modification, tuning, racing use, commercial misuse, or dismantling without approval.
Warranty covers the part supplied only unless agreed in writing.
This means the warranty is not a general repair guarantee for the whole vehicle. It applies to the part sold by Doran Auto Parts and only under the correct conditions.
23. International Orders
Doran Auto Parts supports international buyers looking for UK-sourced vehicle parts.
For international orders, we provide order invoices and relevant dispatch documents needed for shipment.
Customs duties, import taxes, clearance fees, destination-country charges, port fees, storage fees, inspection fees, and local delivery charges are the buyer’s responsibility unless agreed otherwise in writing before dispatch.
International buyers must confirm that the item can legally be imported into their country before ordering.
International delivery times are estimates. Delays may occur because of customs checks, courier delays, port delays, weather, public holidays, inspection procedures, or destination-country rules.
International shipping charges are non-refundable unless the return is caused by our error or required by law.
This section explains what Doran Auto Parts handles and what the buyer must handle in their own country.
24. Failed Delivery, Refused Delivery, and Wrong Address
The buyer must provide a correct delivery address and reachable contact number.
If delivery fails because the buyer provided the wrong address, missed courier contact, refused delivery, failed to pay customs charges, or failed to collect from a delivery point, extra charges may apply.
If the item is returned to us by the courier because of failed delivery, courier return charges, storage charges, and redelivery costs may be deducted from any refund where allowed.
This section prevents confusion when courier problems are caused by wrong address details or missed delivery action.
25. Missing Items or Incomplete Orders
If an order arrives incomplete, the buyer should contact us as soon as possible.
The buyer should send photos of the packaging, courier label, box or pallet, and all items received.
We will check dispatch records, packing records, product listing details, courier details, and warehouse records.
If a missing item is confirmed to be our error, we will arrange a suitable remedy.
This section gives buyers a clear process for reporting missing parts without delay.
26. Buyer Responsibility After Delivery
After delivery, the buyer should inspect the item before fitting.
The buyer should check part numbers, compatibility, physical condition, packaging, accessories, plugs, mounting points, and any visible damage.
The buyer should keep packaging until the item has been accepted and checked.
If the part requires professional fitting, the buyer should use a qualified mechanic or workshop and keep fitting records, invoices, diagnostic reports, and service receipts.
Fitting an incorrect, damaged, or visibly unsuitable item before contacting us may affect the return or warranty claim.
This section helps buyers avoid losing their right to return or claim warranty because of poor inspection or poor fitting.
27. Proof of Purchase
A valid order confirmation, invoice, or payment record is required for returns, refunds, exchanges, and warranty claims.
All official invoices are issued under:
DORAN MECHANICAL LIMITED
Company Number: 15042250
This section confirms the legal seller and helps buyers know who they are dealing with.
28. Late or Missing Refunds
If a refund has been approved but has not appeared in the buyer’s account, the buyer should first check with their bank, card provider, or payment provider.
If the refund still cannot be located, the buyer should contact:
The email should include the order number, buyer name, refund approval date, and payment method used.
This section explains what to do after a refund has already been issued but has not yet appeared in the buyer’s account.
29. Business and Trade Buyers
Some orders may be placed by garages, mechanics, resellers, exporters, workshops, or commercial buyers.
Trade buyers should inspect goods promptly after delivery and report problems quickly.
Warranty, return, and refund terms for trade purchases may be limited to the part supplied and the written terms on the invoice or order confirmation.
This section separates normal consumer purchases from trade purchases because business buyers may not always have the same rights as private consumers.
30. Legal Rights
Nothing in this policy removes or limits a buyer’s legal rights.
Buyers may have legal rights where goods are faulty, incorrect, not as described, or not fit for purpose.
If any part of this policy conflicts with rights that cannot legally be excluded, those legal rights will still apply.
This section makes the policy safer because it shows the company is not trying to remove buyer protection.
31. Policy Updates
Doran Auto Parts may update this policy from time to time.
The policy published on the website at the time of purchase will normally apply to that order, unless a later version gives the buyer better protection or must apply by law.
This section explains how changes to the policy are handled.
32. Governing Law
This policy is governed by the laws of England and Wales.
Disputes will be handled under the jurisdiction of the courts of England and Wales, unless consumer protection law gives the buyer the right to bring a claim in another applicable jurisdiction.
This section explains the legal jurisdiction connected to DORAN MECHANICAL LIMITED.
33. Final Contact Information
For cancellations, returns, refunds, exchanges, damaged goods, warranty claims, or order support, contact:
Doran Auto Parts
Operated by DORAN MECHANICAL LIMITED
Company Number: 15042250
Email: info@doranautoparts.com
Phone: +44 77 3725 3346