1. Overview

1.1 Commitment to Satisfaction: At Doranautoparts, we stand behind the quality of our products and want every purchase to be a positive experience. We aim to make returns and refunds as simple and hassle-free as possible.

1.2 Contact Information: If you have any questions or need assistance with a return, please contact us at info@doranautoparts.com or call +442080404461.

2. Return Conditions

2.1 Eligibility Window: Products can be returned within 30 days of the delivery date. To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.

2.2 Non-returnable Items: Certain types of items cannot be returned, including custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

3. Return Process

3.1 Initiating a Return: To initiate a return, please email info@doranautoparts.com with your order number, details of the product(s), and the reason for the return. We will provide you with instructions on how to proceed.

3.2 Shipping Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

4.1 Inspection of Returns: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the returned item and compliance with our return policy.

4.2 Processing Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, typically within 7 to 10 business days.

5. Exchanges

5.1 Defective or Damaged Goods: If you receive a defective or damaged product, please contact us immediately at info@doranautoparts.com. We will arrange for a replacement and cover any shipping costs associated with the exchange.

5.2 Exchanging Products: If you need to exchange a product for the same item, send us an email at info@doranautoparts.com and send your item to our designated return address. Please note that the availability of the replacement item is subject to current stock levels.

6. Late or Missing Refunds

6.1 Check Bank Account: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

6.2 Contact Your Bank: There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@doranautoparts.com.

7. Gifts

7.1 Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

7.2 Gift Refunds: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

8. Special Promotions

8.1 Promotional Returns: For items purchased under a promotion, such as a ‘Buy One, Get One Free’ or a ‘Buy One, Get One Half Price’, the promotional discount is taken into consideration when calculating the refund amount due to ensure fairness and consistency.

9. Additional Information

9.1 Customer Support: We are here to help! If you encounter any issues or require assistance with a return or refund, please do not hesitate to reach out to our customer support team.

9.2 Policy Changes: Doranautoparts reserves the right to amend this refund and returns policy at any time. Changes will be effective immediately upon posting on our website.

10. Warranty Returns

10.1 Warranty Coverage: Doranautoparts provides a six-month warranty on all auto parts sold, covering defects in material and workmanship under normal use. This warranty does not cover damage caused by accidents, misuse, or normal wear and tear.

10.2 Claiming Warranty: To claim a warranty, please contact our customer service with your order details and a description of the issue. We may require photos or a return of the item to validate the claim. If the claim is approved, we will replace the defective item or refund the purchase price.

11. Restocking Fees

11.1 Restocking Charges: In certain cases, returned items may be subject to a restocking fee, which will be deducted from your refund. This fee covers the cost of processing returns and restocking items. The specific amount of the restocking fee, if applicable, will be communicated during the return process.

11.2 Exemptions: Restocking fees will not apply to returns due to defective products, incorrect shipments, or items damaged during shipping. This is part of our commitment to ensuring customer satisfaction and trust.

12. Return Authorization

12.1 Authorization Required: All returns require an authorization number, which can be obtained by contacting customer service. Unauthorized returns may not be accepted and can be sent back at the customer’s expense.

12.2 Return Instructions: Upon receiving your return authorization number, you will be provided with detailed instructions on how to prepare and where to send your return to ensure it is processed efficiently and without delay.

13. Shipping Damage

13.1 Reporting Damage: If your order arrives damaged, please report it to us within 48 hours of delivery. Please provide photographic evidence of the damage so we can expedite the claim with the shipping carrier.

13.2 Handling Claims: We will handle the claims process with the carrier on your behalf and work to resolve the issue promptly, whether through a replacement or a refund, depending on your preference and item availability.

14. International Returns

14.1 International Policy: For customers outside the United Kingdom, the same return and refund policies apply. However, international customers are responsible for all return shipping costs, including duties, taxes, and any other international charges that may apply.

14.2 Customs and Duties: When returning items from outside the UK, please mark the items as “returns” to avoid potential customs charges. We are not responsible for any fees charged by customs and cannot provide reimbursements for these costs.

15. Final Provisions

15.1 Policy Integrity: This Refund and Returns Policy is integral to our sales terms and is intended to ensure that both parties understand their rights and obligations. It forms part of the broader Terms and Conditions of use of the Doranautoparts website.

15.2 Customer Confidence: We strive to ensure transparency and fairness in all our policies. Our goal is to build and maintain your confidence and satisfaction with every purchase at Doranautoparts.