Refund and Returns Policy

Last Updated: September 2024

1. Overview

1.1 Commitment to Satisfaction:
At Doranautoparts, we are committed to ensuring customer satisfaction by providing high-quality auto parts and reliable services. Our policies are designed to foster transparency and fairness in every transaction, aiming to provide buyers with a seamless purchasing experience.

1.2 Purpose of this Policy:
This Refund and Return Policy outlines the conditions, procedures, and requirements governing returns, refunds, payments, and exchanges. By making a purchase from Doranautoparts, you acknowledge and agree to the terms stated herein.

1.3 Contact Information:
If you have any questions, require clarification, or need assistance regarding an order, you may contact our support team via:

• Email: info@doranautoparts.com
• Phone: +442080404461

2. Return Conditions

2.1 Eligibility for Returns:
To ensure clarity, the following conditions must be met for a product to be eligible for a return:

• The return request must be initiated within 30 days from the delivery date.
• The item must be unused, undamaged, and in its original packaging, with all original tags and labels attached.
• The product must include all components, accessories, and manuals that were provided at the time of purchase.

2.2 Non-Returnable Items:
Certain products are ineligible for returns due to their nature or specific use-case restrictions, including:

• Custom or special-order items tailored to your specifications.
• Electrical parts and components that have been installed or used.
• Items that are damaged due to improper use or installation.

2.3 Additional Requirements:
We reserve the right to refuse any return that does not meet the conditions stated above. If a return is rejected, the item will be returned to the buyer at their expense.

3. Payment Policy

3.1 Mandatory Pre-Payment Contact:
Before making any payment, buyers are required to contact Doranautoparts via email or phone to:

• Confirm product availability and ensure compatibility with your vehicle.
• Verify pricing accuracy, especially for custom or large orders.
• Receive any additional guidance related to your purchase.

3.2 Non-Compliance with Pre-Payment Contact:
Failure to contact us before payment will result in the following:

• Your payment will be considered final, and no refund will be processed.
• Doranautoparts cannot be held responsible for errors related to incorrect product selection, pricing discrepancies, or stock availability.

4. Return Process

4.1 Initiating a Return:
To initiate a return, buyers must:

• Submit a request via email to info@doranautoparts.com, including:
  • Order number
  • Item description
  • Reason for the return
  • Supporting documentation, such as photographs (if applicable)

4.2 Return Authorization Number (RAN):
All returns require a Return Authorization Number (RAN), which will be provided upon approval of your return request. Unauthorized returns (those without an RAN) will be rejected and returned at the buyer’s expense.

4.3 Shipping Returns:
Buyers are responsible for the cost of shipping returns unless the return is due to an error by Doranautoparts (e.g., incorrect or defective product). Shipping costs are non-refundable.

4.4 Return Shipping Guidelines:

• Use a trackable shipping service to prevent lost shipments.
• Properly package the item to avoid damage during transit.

5. Refunds

5.1 Inspection Process:
Upon receiving a returned item, Doranautoparts will inspect it to ensure compliance with our return conditions. The following aspects are reviewed:

• The item’s condition (unused and undamaged).
• The presence of all original packaging, tags, and accessories.

5.2 Refund Approval or Rejection:
If the return meets all conditions, the refund will be approved. If it does not, the return will be rejected, and the item will be sent back to the buyer at their expense.

5.3 Processing Refunds:
Approved refunds will be processed to the original payment method within 30 to 90 days. Buyers will be notified via email once the refund has been initiated.

6. Cancellations

6.1 Order Cancellation Window:
Buyers have 12 hours from the time of order to cancel their purchase. To cancel an order, please email us at support@doranautoparts.com.

• Cancellations are accepted only within 12 hours of order placement.
• After this time, cancellation is not possible, and the standard return policy applies.

7. Exchanges

7.1 Defective or Damaged Goods:
Buyers must report any defective or damaged items within 48 hours of delivery. Please provide photographic evidence to facilitate a prompt resolution.

7.2 Exchange Conditions:
Exchanges are limited to the replacement of the same item (subject to stock availability). If an exact replacement is unavailable, a refund or store credit may be offered at our discretion.

8. Late or Missing Refunds

8.1 Steps to Verify Refunds:

• Confirm the refund posting timeframe with your financial institution.
• Check your bank or credit card statement.

8.2 Contact Doranautoparts:
If the refund does not appear within the stated timeframe, contact us for assistance.

9. Special Provisions for Gifts

9.1 Gift Returns:
Items purchased as gifts and shipped directly to the recipient are eligible for return. Once processed, a gift credit will be issued.

9.2 Gift Refunds:
If the item was not marked as a gift, refunds will be sent to the original purchaser.

10. Warranty Claims

10.1 Warranty Coverage:
Doranautoparts provides a six-month warranty for manufacturing defects under normal use. Warranty claims exclude:

• Damage caused by accidents, misuse, or improper installation.
• Wear-and-tear from normal usage.

10.2 Claim Process:
Claims must be submitted with proof of purchase and supporting evidence (e.g., photos of the defect).

11. Additional Terms

11.1 Restocking Fees:
A restocking fee of up to 20% may apply to non-defective returns. This fee covers the administrative and logistical costs of processing the return.

11.2 Policy Updates:
Doranautoparts reserves the right to amend these terms at any time. Updates take effect immediately upon publication.

11.3 Governing Law:
These Terms and Conditions are governed by the laws of the United Kingdom. Disputes arising from transactions with Doranautoparts will be subject to the jurisdiction of UK courts.

11.4 Severability Clause:
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

12. Final Provisions

12.1 Binding Agreement:
By making a purchase, buyers agree to the terms outlined in this policy. These terms form part of the broader sales agreement between Doranautoparts and the buyer.

12.2 Commitment to Fairness:
We strive to maintain clear and fair policies that protect the interests of both Doranautoparts and our valued customers.